RECEPTION OPENING TIMES
| MONDAY |
8:00am – 6:30pm |
| TUESDAY |
8:00am – 6:30pm |
| WEDNESDAY |
8:00am – 6:30pm |
| THURSDAY |
8:00am – 6:30pm |
| FRIDAY |
8:00am – 6:30pm |
APPOINTMENTS OUT OF HOURS
Core Practice hours are Monday to Friday 08:00am - 6:30pm
Outside these hours you can be seen by a Clinician at below mentioned services.
EVENING AND WEEKEND SERVICE
| Day |
Appointment Time |
| Monday |
6:30 PM – 8:00 PM |
| Tuesday |
6:30 PM – 8:00 PM |
| Wednesday |
6:30 PM – 8:00 PM |
| Thursday |
6:30 PM – 8:00 PM |
| Friday |
6:30 PM – 8:00 PM |
| Saturday |
9:00 AM – 12:30 PM |
If needed, a face-to-face appointment can be arranged after your virtual consultation at one of the out-of-hours hubs. You will be informed where to attend.
Please speak to a member of the reception team if you would like to book an evening or weekend appointment.
TELEPHONE SUPPORT AVAILABLE 24 HOURS 7 DAYS A WEEK
SAFEGUARDING CHILDREN AND VULNERABLE ADULTS
Our safeguarding lead at the Practice is Dr Anil Shah. If you have any questions or concerns about any safeguarding issues – please speak with any of our team. You can also contact the Borough safeguarding team directly:
SAFEGUARDING CHILDREN 0203 688 2345 / SAFEGUARDING ADULTS 0203 373 0440
ACCESS TO MEDICAL RECORDS
The surgery keeps all practice records secure and confidential. You have a right to know what information we hold about you and you may make request to look at your records. Please see reception for further details.
COMPLAINTS AND COMMENTS
The surgery welcomes comments and suggestions. If you wish to make a complaint, please let us know as soon as possible. Complaints should be addressed to the Practice Manager. We will acknowledge your complaint within three working days and aim to get back to you as soon as possible. You may then receive a formal reply in writing or be invited to attend a meeting with the persons concerned to try to resolve the matter.
If you feel you cannot raise your complaint with us or are dissatisfied with the outcome of our investigation, you can contact the Parliamentary Health Services Ombudsman at:
Millbank Tower, Millbank, London SW1P 4QP. Tel: 0345 015 4033. Website: www.ombudsman.org.uk
Or NHS England, PO Box 16738, Redditch, B97 9PT, Tel: 0300 311 2233.
Email: england.contactus@nhs.net
The NHS also operates a Patient Advice and Liaison service (PALS), which can help resolve any problems before they become formal complaints. If you would like to speak to a PALS officer, please ring 020 3594 2040 or email pals@bartshealth.nhs.uk The PALS service is available Monday – Friday, 9.30 am – 4.30 pm.
THE PATIENT PARTICIPATION GROUP
The Patient Participation Group is made up of patients who work alongside the practice team to help improve services and ensure the best possible care for everyone. If you would like to share your thoughts or get involved, please do so by speaking to a member of our reception team. Please note that all members of the group are volunteers, so cannot deal with individual complaints or give any medical advice.
DATA PROTECTION (GDPR REGULATIONS)
All information held on our computer system and all of the contents of your medical records are treated in a strictly confidential manner. The General Data Protection Regulations effective from 25th May 2018 is a new law that determines how your personal data is processed and kept safe and the legal rights you have in relation to your own data. For a copy of our full privacy notice please visit our website or ask one of our reception team.
NORTH EAST LONDON INTEGRATED CARE BOARD
NEL ICB is responsible for planning and Commissioning a range of health services, including secondary care and community and mental health services for Newham residents and visitors to the Borough.
Their aim is to work in partnership with the community and local health stakeholders to understand local health needs and deliver high-quality services that meet the needs of the local population. You can find out more about the work of Newham CCG and ways in which you can contact us or get involved via their website:
https://northeastlondon.icb.nhs.uk/
LOCAL PHARMACY
Pharmacists can help with common illnesses like coughs, colds, sore throats, ear infections, and aches.
Through the Pharmacy First service, they can provide prescription medicine for certain conditions without a GP appointment, including:
Impetigo (aged 1 year and over), Infected insect bites (aged 1 year and over), Earache (aged 1 to 17 years), Sore throat (aged 5 years and over), Sinusitis (aged 12 years and over), Urinary tract infections (women aged 16 to 64 years), Shingles (aged 18 years and over).
They also offer pill checks, emergency contraception, and free blood pressure checks. If they cannot help, they will refer you to a GP or other health professional.
APPOINTMENTS
Our practice has a mix of appointments, which are bookable on the same day and up to two weeks in advance. We will always try to book you with the most suitable member of our clinical team; this will include GP’s Advanced Nurse Practitioners, Nurses, Health care Assistants and Physician Assistants.
We also have online access. If you wish to book an appointment online or order medication, please visit https://www.nhs.uk/nhs-app/. You will need to download and register for the NHS App.
Please be on time for your appointment. We try to see patients on time; however, we apologise if, on occasion, this is not possible. This may be because your Clinician has had to prioritise patients who have arrived as emergencies and are too ill to be left unattended.
HOME VISITS / TELEPHONE ADVICE
Home visits are for housebound patients only. Your Clinician will generally call you back to discuss the problem. Please help the practice by calling before 11.00 am. All the clinicians will speak to patients over the telephone and give advice if necessary. Please ensure reception has your correct contact details.
NEW PATIENTS
New patients are required to complete a mandatory registration form, which will include their medical history.
ANTENATAL CLINIC/POST-NATAL CLINIC/CHILD HEALTH CLINICS
We run clinics for post-natal checks and new baby checks from six weeks after birth. For all other child-related health information from birth to age 19, please contact the Health Visitors on 0203 373 9983.
DIABETIC CLINIC
Our Health Care Assistant runs specialised diabetic clinics with the support of Dr Shah. Please ensure you complete your diabetic bloods 14 days before your appointment.
CERVICAL SCREENING (SMEAR TEST)
This simple test checks for early cell changes that could lead to cervical cancer. Women and people with a cervix aged 25 to 49 are usually invited every 5 years, unless they had a positive HPV result in the last 5 years, in which case, they’ll be invited every 3 years. Those aged 50 to 64 are invited every 5 years.
You can book your screening with the Practice Nurse by contacting a member of the reception team.
TRAVEL IMMUNISATIONS
Please complete a travel form at reception at least six weeks before you travel. If you require a copy of your immunisation history, this can be provided free of charge. Please speak to the Admin Team. Not all travel vaccinations are available on the NHS, so you may be directed to a private travel clinic where fees are chargeable. You can find specific travel advice for the area you are visiting at https://nathnac.net/
REPEAT/ELECTRONIC/PRIVATE PRESCRIPTIONS
Please allow 72 hours for your prescription request to be processed. Requests can be made at reception, online, over the telephone or via your pharmacy. You can also request repeat prescriptions yourself using the NHS App for convenience and quick access.
CHANGE OF DETAILS
Please inform the practice promptly if you have changed your name, address or telephone number.
ONLINE ACCESS
You can manage your healthcare more easily with online services. Book appointments, order repeat prescriptions, and view parts of your medical record anytime, anywhere. You can also download the NHS App for quick and secure access: https://www.nhs.uk/nhs-app/
Scan the QR codes below to download the app directly:
We offer a number of specific services dependent on age, so please if you fall into one of these categories and the reception team has not already booked you into one of the clinics, please ask them to do so.
| Age |
Service |
Benefit to you |
| 0-5 |
Our baby/child immunisation programme. |
This clinic appointment will ensure you have completed all the immunisations as per the UK schedule. You should have a red book, and this will help us determine if your child is missing anything. |
| 15-24 |
Chlamydia / Gonorrhoea Sexual Health Screening |
This is free test which can be done immediately. A urine sample is all that is needed; the test will enable us to check if you have a sexually transmitted infection. The results can be texted to your phone or you can call us to get the results. |
| 40-74 |
NHS Health Check Clinic |
A full screening of your general health, including a blood test for diabetes and cholesterol. The health advisor will give you information on living a healthy life. |
| 65 plus |
Pneumococcal Vaccination |
1 dose to help prevent pneumonia. |
| 70-79 |
Shingles Vaccination |
2 doses given 6-12 months apart to prevent Shingles. |
| Any long-term condition Asthma, Cancer, Cholesterol, Diabetes, COPD, etc. |
A clinical review of your condition |
A comprehensive review of your long-term condition, a medication review and advice/support of any local services/referrals available to you. |
| Carer |
Are you a Carer for anyone |
Please let our reception team know AND also please call Newham Carers Network on 0208 519 0800 to give you more details of the benefits and a free Carers Assessment. |